Privacy Policy

Privacy Policy
Last updated: March 11, 2025

This Privacy Policy describes how Camel Cart (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from camelcart.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

To provide the Services, we collect personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us.

We may use information we collect about you to communicate with you, provide or improve our Services, comply with any applicable legal obligations, enforce applicable terms of service, and to protect our rights and the rights of our users or others.

The types of personal information we collect depend on how you interact with our Site and Services. "Personal information" refers to data that identifies, relates to, or can be associated with you.

Information We Collect Directly from You

This includes:

• Contact details (name, address, phone number, and email)

• Order information (billing address, shipping address, payment confirmation, email, and phone number)

• Account details (username, password, and security information)

• Customer support information (any messages or inquiries you send us)

Information We Collect About Your Usage

We may also automatically collect certain data through cookies, pixels, and similar technologies ("Cookies"), including:

• Device and browser information

• IP address and location data

• Network connection details

• Interaction with the Services (such as time spent on the Site, pages visited, and purchase behavior)

Information We Obtain from Third Parties

We may receive data from third parties, including:

• Payment processors (e.g., bank details, credit or debit card information, and billing address for order processing)

• Marketing and analytics providers (to help us understand how you interact with our Services and advertisements)

• Service providers such as Shopify (to support our Site and business operations)

We use your personal information for purposes including:

• Providing Products and Services: To process orders, arrange shipping, facilitate returns, and maintain your account.

• Marketing and Advertising: To send promotional emails, SMS, or postal mail and personalize ads for you.

• Security and Fraud Prevention: To detect, investigate, or take action against fraudulent, illegal, or malicious activities.

• Customer Support and Service Improvement: To assist with inquiries and enhance user experience.

Like many websites, we use Cookies to enhance your browsing experience, track analytics, and improve our services. For more details on Shopify-related Cookies, see Shopify’s Cookie Policy.

Most browsers accept Cookies by default, but you can remove or block them in your browser settings. However, doing so may affect certain functionalities of our Site.

We may disclose personal information in the following circumstances:

• With service providers and vendors (e.g., payment processors, IT support, fulfillment partners)

• With business and marketing partners to provide services and personalized advertisements

• When required by law (e.g., to comply with legal obligations, respond to subpoenas)

• To prevent fraud or protect our business and users

• During business transactions (e.g., mergers, acquisitions, or asset sales)

We do not sell or share your sensitive personal information without your consent.

Our Site may contain links to third-party websites. We are not responsible for their privacy policies, security measures, or content. We encourage you to review their policies before providing any personal data.

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under 16. If you believe a child has provided us with their data, please contact us for removal.

We implement industry-standard security measures to protect your personal information. However, no system is 100% secure. We advise you not to share sensitive information over unsecured channels.

We retain personal data based on business, legal, or regulatory needs.

Depending on your location, you may have rights related to your personal information, including:

• Right to Access/Know: Request details on what personal data we hold about you.

• Right to Delete: Request deletion of your personal data.

• Right to Correct: Request correction of inaccurate information.

• Right to Restrict Processing: Ask us to limit how we use your data.

• Right to Withdraw Consent: Opt-out of data collection and marketing communications.

To exercise your rights, contact us using the details below. We may verify your identity before processing your request.

Your data may be transferred, stored, and processed outside your country. If we transfer your data internationally, we will comply with applicable data protection laws and rely on legally recognized transfer mechanisms.